Q: What is “Frame It Yourself” all about, anyhow?
A: Frame It Yourself is all about being able to take your framing project from concept to completion all within the walls of the shop.
It works like this: You bring in your art to be framed, choose which mat and/or frame you want to go around it, and we’ll quote you a price based on the cost of materials. Once the materials
arrive (usually in 1-3 business days), the custom framer will cut your frame, glass, matting and backing, and bring them for you to work on right there in the shop. Frame It Yourself has four
workstations for customers to build and assemble their framing project without having to wait a week or more for it to be done or for parts to come in.
We have over 700 frames to choose from, as well as over 500 mat color selections. On average, most single-frame projects are completed in under an hour. If you have a large-sized project,
that might not be the best thing to tackle for your first project. In that case, we are more than happy to frame it for you.
Additionally, by framing the art themselves, customers save both time and money versus having it done professionally. Don’t worry; our framing staff is on-hand to help with any problems and
answer any questions that may come up during the process. We won’t let you leave with anything less than a beautiful piece of framed art.
Q: What if I don’t want to frame it myself. Can you do it?
A: We certainly can. Frame It Yourself has an excellent full-time custom framer with 20 years’ worth of experience in the industry. There is an additional charge for us to do it, and as of
02/04/11, the turnaround time for custom framing is approximately 10-14 days.
Q: How much will it cost me for this project?
A: This is the most-often asked question we get, and also the most complicated to answer. Each piece of art is unique, and the price will depend on the size of the art, which frame and/or
matboard(s) you select, as well as what materials are needed to frame it properly. Believe us when we say that if there were a way to standardize the price for all our frames that was fair and
affordable, we’d do it in a heartbeat.
The best and most honest way for us to price your project is for you to bring in the art to be framed and select what you’d like to have around it. That way, we can verify the size of the piece,
confirm how you’d like it to look, and go over any alternate ideas that may present themselves. The custom framer also has a background in fine art, and can make quite a few recommendations
if given the opportunity.
Lastly, you will get a written estimate that you can take and shop around to other stores for a better price. We’re confident that you’ll come back when you see what other stores charge for their
products and services.*
*The estimate you receive does not provide detailed information on the materials. Some shops do price-matching, which is good for you, but isn't it better in the long run to go with a shop that
doesn't require proof of lower prices to give you a good deal?
Q: Can I bring in my own materials and work there in the shop?
A: Due to business liability, we can not allow materials that weren't purchased in the shop to be worked on here. It's unfortunate that we have to take this position, but our liability with other
parties' property is not something that can be waived, at least not in the eyes of the law. If you received this service in the past from the previous owner, please understand that this is a new
owner, with a different perspective regarding business law. We can do the work for you, though, and might be able to work out a discounted labor rate.
Q: Will you cut down this frame I bought from another store?
A: Sorry, but no. That is not a service we offer, nor are we likely to. It just creates more problems than it solves. We apologize for any inconvenience that may stem from this answer.
Q: I know how to cut mats, though. Can I at least cut my own mat?
A: We went back and forth over this question several times. At this time, we're just too small to take on the risk of a third party using our equipment. Again, apologies for any inconvenience.
Q: I’m a local artist. Can you give me some sort of discount?
A: As of November 1, 2009, Frame It Yourself will offer a 20% discount to students (art and otherwise), teachers, seniors, and active military and their immediate family. For those artists who
don’t fit into any of those categories, yet another idea that’s being developed is an artist support program, which would offer varying levels of discount based on the cost of the project. This
would only be offered to artists with a valid reseller permit and business license. We have to keep things on the level.
We also want to open up a system of barter with some local artists to display their work as part of our framing samples. Once we’ve worked out that system, again, we’ll update our website with